Order Tracking

Most Bright Brilliance jewelry is made to order. Crafting typically takes about 10–15 days. After your piece is ready:

• Free shipping: we usually ship within 10–12 business days, then delivery takes about 9–11 business days (about 16–22 days total processing + delivery).
• Express shipping ($50): we usually ship within 6–8 business days, then delivery takes about 5–7 business days (about 12–15 days total).

You’ll receive a tracking number by email once your order ships. Timelines can vary slightly for custom or complex designs.

Common statuses you’ll see on this page:

• Order placed / confirmed — we’ve received your order and payment.
• In production — your piece is being crafted.
• Quality check — finishing and inspection before packing.
• Shipped — handed to the carrier; tracking is available.
• Out for delivery — the courier is delivering today.
• Delivered — marked delivered by the carrier.

If a status looks stuck, check your email for updates or contact us with your order number.

After a label is created, carriers often need 24–72 hours before the first scan appears. During that time tracking may show “label created,” “pre-shipment,” or no movement yet — this is normal.

Once the package is scanned into the carrier network, updates should appear regularly. If there’s no movement for several business days after the expected ship date, contact us and we’ll investigate with the courier.

Yes — we can usually update your shipping address before your order ships. Email care@brightbrilliance.com or WhatsApp/call us ASAP with your order number and the new address.

Once the package is with the courier, address changes may not be possible (or may require carrier fees). Act quickly for the best chance of a successful update.

Contact us as soon as possible with your order number. If production has not started, we can usually cancel or help with changes.

Once crafting has begun (especially custom designs, engraving, or special orders), changes may be limited or not possible. We’ll always confirm what’s feasible and any timeline impact before proceeding.

Yes — Bright Brilliance shipments are fully insured while in transit for your peace of mind.

Higher-value jewelry deliveries often require a signature on delivery. Please ensure someone is available at the shipping address, or follow any carrier instructions for pickup/redelivery. If a package is lost in transit, contact us immediately and we’ll help resolve it under our insured shipping process.

Yes — we offer free shipping worldwide on eligible orders.

Shipping is free from Bright Brilliance, but customs duties, taxes, or import fees (if charged by your country) are typically the recipient’s responsibility. The courier may contact you to collect any amounts due before delivery. Duty rates vary by destination — check your local customs authority for estimates.

For full details, see our Shipping Policy.

Yes. Bright Brilliance accepts returns and exchanges within 30 days of delivery when you’re not fully satisfied (subject to our return conditions).

Items should be returned in original, unworn condition with original packaging and any certificates. Some custom/engraved or special orders may have different eligibility — we’ll confirm when you request a return.

Read the full policy: Return & Exchange Policy.

Email care@brightbrilliance.com with:

• Your order number
• Whether you want a return or exchange
• A brief reason
• Clear photos if the item arrived damaged or incorrect

Our team will reply with next steps and a return authorization. Please don’t ship anything back until you’ve received instructions.

You can also reach us by phone or WhatsApp using the contact options below.

Delayed: compare tracking to the estimated window above. If you’re past the expected delivery date with no useful updates, contact us with your order number and tracking ID.

Lost: tell us right away. Because shipments are insured, we’ll work with the carrier and help resolve the claim.

Damaged or wrong item: take clear photos of the packaging and product, then email care@brightbrilliance.com (or WhatsApp/call us). We’ll guide you through a replacement, repair, or return under our policies.