Order Tracking

A custom order usually takes 15-18 days from the time your order is placed until it is delivered. This timeline includes the complete process, including design approval, crafting, stone setting, quality checks, and shipping.

Please note that the timeline may vary slightly if the design is more complex or if additional revisions are requested during the design process.

The different order statuses show the real-time progress of your order. They let you know which stage your order is currently in, and the status is updated as your order moves through the process.

Tracking information is available only after your order has been dispatched. Once your order is shipped, you will receive a tracking number by email at the email address used to place your order, allowing you to track your shipment in real time.

Yes. You can change your shipping address after placing your order. Simply email your new shipping address to care@brightbrilliance.com within 5 days of placing your order or before your order has been dispatched, whichever comes first.

Yes. You can cancel or modify your order before the crafting process begins. Once crafting has started, you can request one modification before your order is dispatched. If you choose to cancel your order after the crafting process has started, a 20% restocking fee will be deducted from the order amount, and the remaining balance will be refunded. All cancellation or modification requests must be made before your order is dispatched.

Yes. Your shipment is fully insured until it has been successfully delivered. A signature is also required at the time of delivery to ensure your order is received securely.

Yes, we ship internationally. Customers in the USA, India, and Dubai do not have to pay customs or import duties. For all other countries, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Yes. You can return or exchange your jewelry within 30 days of delivery. To start the process, simply email us at care@brightbrilliance.com, and our team will assist you with your return or exchange request.

To start a return or exchange request, please email us at care@brightbrilliance.com and include clear photos of the product. If your request is eligible under our return policy, our team will email you with the next steps, including your return shipping label.

If your order is delayed or appears to be lost before delivery, please contact us at care@brightbrilliance.com as soon as possible. If your order arrives damaged, please email us within 24 hours of delivery and include clear photos of the damage. Our team will review your request and assist you with the next steps.