FAQs

It’s a real diamond. It’s just made in a lab instead of dug out of the ground. It has the same sparkle and is just as strong.

No. It looks exactly the same as a mined diamond. Even a pro can’t tell just by looking at it.

We make the jewelry ourselves and sell it to you online. We don’t have a middleman or a fancy mall shop to pay for, so you save money.

Yes. Since we don't mine them, it's much better for the environment. It’s a clean and kind way to buy luxury.

Yes. Every lab diamond we sell is high quality. If your lab diamond is 1 carat or bigger, we give you an official IGI certificate.

We mostly sell lab diamonds. If you really want a natural one, just email us at care@brightbrilliance.com and we will help you find one.

It’s another type of stone that sparkles a lot but costs even less than a lab diamond. It's a great choice if you want a big look on a budget.

Yes. Lab diamonds never get cloudy or change color. They stay bright and beautiful forever.

Yes! If you have a photo or an idea, show us. We love making custom rings for our customers.

Yes. After you order, we email you a 3D picture of your ring within 2 days. You can check it before we start making the real thing.

Most rings take 10 to 15 Days to finish. We take our time to make sure every detail is perfect.

We will try! Email us at care@brightbrilliance.com and we’ll see if we can finish your ring faster for your big day.

Yes! We do sell "semi-mount" rings (just the setting). If you already have your own diamond and just need a beautiful ring to put it in, we can help you with that.

Yes. We make the inside of our rings smooth and rounded so they feel nice on your finger all day long.

Yes! We can show you which wedding bands fit perfectly next to your engagement ring.

Yes! If you are planning a surprise, tell us in the "order notes." We will use a plain box so no one knows what's inside.

Yes, it is very safe. We take full care of the jewelry until it is delivered to you. If there is any problem with the delivery, we will talk to the shipping team and solve it. If the package is lost, we will make a whole new ring for you. You don’t need to worry at all!

Yes. For safety, someone needs to sign for the package when it arrives at your door.

Yes, we ship all over the world! We will send you a link so you can track your package.

If you are in the USA, India, or Dubai, we take care of the taxes and duties for you, there is no extra cost. In other countries, you might have to pay a small fee to your local customs office.

You can track your order through our website, your account, or the link sent to your email. We also share regular updates via email.

You can look at our chart online. But the best way is to go to a local jewelry shop and ask them to measure your finger.

No problem! We will resize your ring one time for free within 30 days of you getting it. (Just a heads up: Platinum rings can't be resized).

We suggest taking your jewelry to a professional jeweler for a "deep clean" every few months. They have the right tools to make it shine like the day you bought it without damaging the metal.

It’s best to take it off when you go to the gym, swim in a pool, or use strong cleaning sprays. This keeps the metal and stones safe.

We don't offer cleaning services ourselves so that we can keep our prices as low as possible. We suggest visiting a local shop once a year for a quick check and clean.

Yes. If you don't love it, you can send it back within 30 days for a full refund.

No. If we made a special design just for you, we cannot take it back.

If there is a mistake in how the ring was made, we will fix it for free.

Just email us at care@brightbrilliance.com with your order number. We will tell you exactly what to do.

Once we get the ring back, you will see your money in 1 to 3 business day.

We take all cards, PayPal, and even "pay later" apps like Klarna or AfterPay.

We offer a "Price Match" promise. If you find the exact same diamond somewhere else for less, let us know and we will do our best to beat that price for you.

Yes. We never share your name or email with anyone else. It stays private.

Yes, but you have to call us to do that. Our number is +1 307-424-2580.

Yes. Our website is very secure to keep your card info safe.

No, we don't add sales tax at the checkout.

Yes! We are here 24/7. Call us at +1 307-424-2580 if you need anything at all.

Yes, you can do this within your 30-day warranty period. If you decide you want a larger stone, just reach out to us within 30 days of getting your ring and we can help you with an exchange.

Yes. Customers who use bank wire or Wise.com for payment can enjoy a 2% discount on their entire order. Just reach out to our support team to get the coupon code.

Just send us an email or a message! We are happy to help you find the perfect ring.